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HEATHFIELD SURGERY
AND THE FIRS BRANCH SURGERY
Administration Services
| Access to your Medical Records |
All patients have the right to see what is kept on their medical record. If you want to view your record, please make a request in writing to the practice manager. You are also entitled to receive a copy of the information you have seen. Please note that a fee may be made for the administration and time involved. Should your doctor decide that seeing your records might put your health at risk, you may only be shown part of your records or your request may be declined.
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| Carers |
It is helpful if you notify us if you become a carer for someone or if you have a carer. We can give your some (contact) information about “Care for the Carers”. The organisation “Care for the Carers” is there to assist you with:
You can also visit their website: http://www.cftc.org.uk
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| Change of Address |
Change of Address To keep your records up to date it is very important to notify us of any changes in your address. We ask that you do this in writing by:
If there is a change of address, please inform the surgery of all family members that have moved. If the Health Department cannot find a patient at a certain address, the surgery will be informed. We will then send a letter out asking the patient to get in touch within 30 days. If we do not get a reaction within this time period the patient will be removed from our list.
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| Complaints Procedure | We have a complaints procedure that is based upon NHS guidelines. It is designed to record complaints fully and resolve them speedily. If you have a complaint please speak to or write to the Practice Manager with as much relevant detail as possible. |
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